Privacy Policy
Last updated: 23/10/2026
1. Who is responsible for your personal data?
Trading as Orion Grid Technologies (“Orion”, “we”, “us”), is responsible for the personal data described in this policy.
Our contact details are:
Business address: Thor Park 8300, B-3600 Genk, Belgium
Email: info@orion.be
Telephone: +32 486 40 13 78
This policy explains how we process personal data when you visit our website or contact us about our grid technology solutions.
It does not describe the processing of smart-meter or other grid data within customer projects. Where we process personal data on a customer’s behalf, that processing is governed by the relevant service agreement and data-processing agreement. The customer’s privacy information explains its own processing activities.
2. What personal data do we collect?
Depending on your interaction with us, we process:
Contact information: your first and last name, email address and telephone number.
Professional information: your company, job title, country and city.
Enquiry information: your message, information you choose to provide and subsequent correspondence.
Cookie and preference information: your consent choices and, where you agree to optional technologies.
We receive information directly from you when you contact us and collect certain technical information when your browser connects to our website.
Please do not include sensitive personal information or identifiable customer or smart-meter data in the website contact form.
3. Why do we use your information?
We use your personal data to respond to enquiries, discuss our solutions and manage business relationships. We do so on the basis of our legitimate interest in communicating with existing and prospective business contacts. Where you personally intend to enter into a contract with us, we process the information necessary to take steps at your request before entering into that contract.
We also process technical information to operate our website, diagnose problems and prevent abuse, based on our legitimate interest in maintaining a secure and reliable website. Where technologies require consent to access or store information on your device, we obtain that consent first. Optional analytics, advertising and personalisation activities, if enabled, rely on your consent.
We retain information about your privacy choices to comply with our data-protection obligations. We may also process personal data to comply with applicable legal obligations or binding requests from competent authorities, and where necessary for our legitimate interest in establishing, exercising or defending legal claims.
Where we rely on legitimate interests, we assess those interests against your rights and reasonable expectations. Submitting an enquiry does not subscribe you to marketing communications.
4. Do you have to provide your information?
You can browse our website without submitting a contact form.
Fields marked with an asterisk are required to submit the form. If you do not provide the information needed to understand and answer your request, we may be unable to respond or prepare a proposal. You may also contact us by email or telephone.
5. Who receives your information?
Personal data is accessible to authorised Orion personnel who need it for the purposes described above.
Where necessary, we also use service providers, including:
Website hosting: Webflow.
Contact-form processing and delivery: Webflow.
6. International transfers
Some providers may process personal data outside the European Economic Area.
You can contact us to obtain information about these safeguards or a copy of the relevant safeguards, subject to appropriate redactions.
7. How long do we keep your information?
We retain personal data only for as long as necessary for the purpose for which it was collected.
We keep enquiries and related correspondence for 1 year after the enquiry is closed or our last meaningful contact. We retain business-contact information for 1 year.
Website and security logs are retained for 1 year, unless needed to investigate an incident. Records of your consent choices are retained for 1 year. The retention periods for analytics and advertising information are specified in our Cookie Policy.
Where your information becomes part of a customer relationship, the applicable customer privacy information explains its further use and retention.
We may retain limited information for longer where a specific legal obligation requires it or where necessary to establish, exercise or defend a legal claim. When retention is no longer justified, we delete or irreversibly anonymise the information.
8. Cookies and similar technologies
Our website uses cookies to operate the site and remember your preferences.
Optional analytics, advertising and personalisation technologies are used only after you consent. You can reject optional cookies or choose individual categories. You can withdraw or change your consent at any time through here, as easily as you gave it.
Rejecting optional cookies does not prevent access to the website’s core content. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Our cookie policy identifies each cookie or tracker, its provider, purpose, category, duration and relevant recipients, together with the retention periods for associated personal data.
9. Your rights
Subject to the conditions of applicable law, you may:
Request access to your personal data and a copy of it.
Have inaccurate information corrected and incomplete information completed.
Request deletion or restriction of processing.
Receive data you provided in a structured, commonly used, machine-readable format, and request its transfer where the right to portability applies.
Object to processing based on legitimate interests for reasons relating to your particular situation.
Object at any time to direct marketing, including related profiling.
Withdraw consent at any time where processing relies on consent.
To exercise your rights, email info@orion.be. Where reasonably necessary, we may request limited additional information to verify your identity.
We normally respond within one month. If the complexity or number of requests requires an extension of up to two additional months, we will inform you within the initial month and explain why. Requests are generally free of charge.
10. Automated decisions
We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
11. Security
We apply technical and organisational measures appropriate to the risks of processing personal data.
12. Complaints
You may contact us with any privacy concern. You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Autorité de protection des données / Gegevensbeschermingsautoriteit
Website: www.dataprotectionauthority.be
You may also complain to the competent supervisory authority in the EEA country where you habitually reside, work or where you believe an infringement occurred. You do not need to contact us first.
13. Changes to this policy
We may update this policy to reflect changes to our processing activities or legal requirements. The latest version will be available on this page with its update date. Where required, we will bring significant changes to your attention.